Enter your tracking number on the 7 Track homepage and click "Track." We support over 1,200 carriers worldwide and will automatically detect the correct carrier for your tracking number. You can also access your tracking page directly via the link provided in your order confirmation email.
My tracking hasn't updated in several days
It's normal for tracking updates to pause for a few days, especially during international transit. Packages traveling from Asia to the US or Europe may not show updates for 5-10 days while in transit between countries. If your tracking hasn't updated for more than 15 business days, please contact our support team for assistance.
What does "customs clearance" mean?
Customs clearance is the process where your country's customs authority inspects and processes incoming international shipments. During this time, your package may be held for inspection, and in some cases, you may be required to pay import duties or taxes. This process typically takes 1-5 business days but can take longer during peak periods or if additional documentation is required.
Why is my estimated delivery date a range?
International shipping involves multiple carriers, customs processes, and handovers between postal services. Because the time each step takes can vary, we provide a delivery range rather than an exact date. This range is based on historical data for similar shipments on the same route and is updated as your package progresses.
My package shows as delivered but I didn't receive it
First, check with household members and neighbors, as the package may have been accepted on your behalf. Also look for a delivery notice that may indicate the package was left in a safe location or at a pickup point. If you still can't locate it, contact the local delivery carrier directly with your tracking number. If the issue persists, please reach out to our support team.
Which carriers does 7 Track support?
7 Track supports over 1,200 carriers worldwide, including major international carriers like DHL, FedEx, UPS, USPS, Royal Mail, PostNL, China Post, Yanwen, YunExpress, Cainiao, and many more. Our system automatically detects the carrier based on your tracking number format.